How to Cancel AT&T Internet: A Step-by-Step Guide

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Are you considering canceling your AT&T internet service? Whether you’re switching providers or no longer require internet service, canceling can seem like a daunting task. But worry not! In this article, we will guide you through the process of canceling AT&T internet, ensuring a smooth and hassle-free experience.

Understanding the AT&T Internet Cancellation Process

Canceling your AT&T internet service requires following a specific set of steps. To make the process easier, it’s essential to understand the cancellation process thoroughly. By doing so, you can avoid any unexpected hurdles that may arise during the process. Let’s dive into the details:

  1. Check for Prerequisites: Before canceling, ensure that you’ve met any prerequisites or requirements specified by AT&T. This may include settling outstanding bills, fulfilling contract terms, or providing proper notice.

  2. Gather Necessary Information: Collect all the information related to your AT&T internet service, such as account details, contract terms, and any relevant documents. Having this information readily available will streamline the cancellation process.

  3. Contact AT&T Customer Support: Reach out to AT&T’s customer support to initiate the cancellation process. Be prepared to provide your account information and explain your reason for canceling. AT&T representatives will guide you through the necessary steps and may ask for additional information.

Methods to Cancel AT&T Internet

AT&T offers multiple channels for canceling your internet service. Choose the method that suits you best, and follow the step-by-step instructions provided:

Method 1: Cancel Online

  1. Visit the AT&T website and log in to your account.
  2. Navigate to the “Manage My Services” section.
  3. Locate the option to cancel your internet service.
  4. Follow the on-screen instructions, providing the necessary details and confirming your cancellation request.
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Method 2: Contact Customer Support

  1. Dial AT&T’s customer support number.
  2. Follow the automated prompts or request to speak with a representative.
  3. Provide your account details and explain your intention to cancel.
  4. Follow the instructions given by the representative to complete the cancellation process.

Method 3: Visit a Local AT&T Store

  1. Find the nearest AT&T store using the store locator on their website.
  2. Visit the store and ask to speak with a representative.
  3. Provide your account information and explain your desire to cancel.
  4. Follow the instructions provided by the representative to finalize the cancellation.

Important Considerations Before Canceling AT&T Internet

Before canceling your AT&T internet service, it’s crucial to consider a few important factors that may impact your decision. Let’s explore these considerations:

  1. Early Termination Fees: Determine if canceling your AT&T internet service will result in any early termination fees. Review your contract terms and contact customer support for clarification.

  2. Alternative Options: Evaluate alternative internet service providers in your area before canceling. Ensure that you have a viable replacement to avoid any unnecessary downtime.

  3. Equipment Return: AT&T may require you to return any rented equipment, such as modems or routers, upon cancellation. Familiarize yourself with the return process to avoid potential charges.

  4. Service Disconnection Date: Coordinate the cancellation date with your new internet service installation, if applicable, to minimize any gaps in connectivity.

Frequently Asked Questions (FAQ)

Q1: Can I cancel my AT&T internet service online?
Yes, you can cancel your AT&T internet service online through your account management portal on the AT&T website. Follow the outlined steps in the “Cancel Online” section of this article.

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Q2: Will canceling AT&T internet affect my other AT&T services, such as TV or phone?
Canceling your AT&T internet service should not directly affect your other AT&T services. However, it’s always wise to confirm with customer support to ensure a smooth transition.

Q3: Do I need to return AT&T equipment after canceling my internet service?
AT&T may require you to return any rented equipment, such as modems or routers, upon cancellation. Check with customer support or refer to your contract for specific instructions.

Q4: Can I cancel AT&T internet without any fees or penalties?
The possibility of fees or penalties upon cancellation depends on your contract terms and the remaining duration of your subscription. Review your contract or consult with AT&T customer support for precise information.


Canceling your AT&T internet service may seem like a daunting task, but armed with the right knowledge, you can navigate the process smoothly. Remember to check for prerequisites, choose the most convenient cancellation method, and consider important factors before proceeding. By following the steps outlined in this article, you’ll be well-equipped to cancel your AT&T internet service without any unnecessary complications. Happy canceling!

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